Question 1

What is AI visibility?

Accepted Answer

How often AI tools like ChatGPT, Gemini, Perplexity, Claude and Google AI Overviews name your business when someone asks the questions your customers ask. It is a different measurement from search rankings. A business can rank #1 on Google and almost never be named by AI.

Question 2

Is this the same as SEO?

Accepted Answer

It is related but not the same. We connect gaps observed in AI answers with established SEO, local search, content and technical practices. Each opportunity names the tool, source, expert rationale and next test. That makes the guidance useful without pretending any change is certain to improve a ranking.

Question 3

AI gives a different answer every time. How can you measure that?

Accepted Answer

One answer can move. That is why every Benchmark asks the same 50 controlled questions across all five platforms, then repeats the full Benchmark each week. One week shows the current snapshot; four comparable weeks show what is persistent, what changed and the range we actually observed over time.

Question 4

Can I actually influence what AI says about me?

Accepted Answer

You can improve the information AI tools can find and evaluate. Each opportunity starts with what the tool actually answered, adds an expert rationale, and suggests one measurable test. The next weekly Benchmark tells you what moved and what stayed the same. It never promises the tool will change its answer.

Question 5

Can you guarantee my visibility will improve?

Accepted Answer

No, and you should be suspicious of anyone who does. We show observed gaps, explain why established SEO and content practice makes each one worth testing, label the evidence strength and re-measure the same questions. If nothing changes, the report says so.

Question 6

Is Kensume SEO software?

Accepted Answer

Kensume is AI search visibility software: it measures how often ChatGPT, Claude, Gemini, Perplexity and Google AI Overviews name a business when people ask the questions its customers ask, and shows the answers and cited sources behind every number. It is not a rank tracker, a crawler or a backlink index, so an SEO or content team can use it alongside tools like Semrush or Ahrefs rather than instead of them.

Question 7

How long does setup take, and do we need outside help?

Accepted Answer

The free scan takes a few minutes: name the business, confirm the account email, state your relationship to the business and start the first Benchmark. There is no implementation project, nothing to install and no data to migrate. A paid plan adds scheduled Benchmarks and findings on the same account; selected-platform rechecks are included on the Full Benchmark and Agency Full Benchmark packages, not on Market Check, Market Monitor or Agency Monitor; a recheck pack can be added to any paid package once it is offered. A solo founder, a small business or a marketing team can run it without an agency or a consultant.

Question 8

Is there an API, and what does Kensume integrate with?

Accepted Answer

No public API today, and no chat, email or calendar integrations. Agencies import clients from a CSV and share reports by link; every answer, source and score is visible in the app and on the report. If your team needs an export beyond that, tell us at support@kensume.com.

Question 9

How do you handle security and our data?

Accepted Answer

Traffic is encrypted in transit; accounts verify their own email address and record who is authorized to manage each business; no scan runs anonymously. We store the AI answers we collect and your results so you can audit every score. Kensume does not hold a SOC 2 report today and does not claim one; the privacy policy and terms state exactly what is collected and kept.

Question 10

Who is Kensume for?

Accepted Answer

Business owners can see the plain-language priorities. Executives and marketing leaders can track markets and evidence over time. Marketing teams, operators and agencies can use the exact sources, suggested tests and next measurements to plan the work.

Question 11

Why do I need scores for each platform separately?

Accepted Answer

Because the platforms disagree. Each assistant reads its own sources and answers the same question differently, so a business can be the recommendation on one platform and never named on another. A single blended score hides exactly the zero you need to know about.

Question 12

What do I get in the free scan?

Accepted Answer

One complete 50-question Benchmark across ChatGPT, Claude, Gemini, Perplexity and Google AI Overviews, with your current visibility and competitive position. Detailed evidence, weekly tracking and recommendations come with a subscription. No credit card needed.

Question 13

How long does it take?

Accepted Answer

A couple of minutes to set up. We check the same 50 questions once on each of five platforms, all in parallel. Most results should arrive in minutes; provider delays are shown honestly instead of being turned into zero scores.

Question 14

What is the difference between a Market Check, a Market Monitor and the Full Benchmark?

Accepted Answer

A Market Check ($49 a month) asks 15 of the 50 market questions on all five AI tools once a month, the same 15 for every business in your market, and keeps its own history. It is the price-accessible way to see whether AI visibility deserves your attention, and it is not the official Benchmark. A Market Monitor ($119 a month) asks all 50 questions twice a month and is the official Benchmark series. The Full Benchmark ($249 a month) asks all 50 every week with four selected-platform rechecks per cycle. Upgrading starts the fuller series; everything measured before stays visible and unchanged.

Question 15

How many markets can I monitor at a time?

Accepted Answer

Market Check, Market Monitor and Full Benchmark each monitor one market at a time. Choose any supported market, whether or not it has been scanned before, and change which markets you monitor without losing history. Packages that monitor several markets at the same time are listed under the three cards on the pricing page, with an estimator that shows the exact monthly and annual total for the number you need.

Question 16

What do agencies get?

Accepted Answer

Agency packages are priced per client, for bundling into the services an agency already sells: Agency Monitor 2 ($178 a month, $89 a client), Agency Full Benchmark 2 ($338 a month, $169 a client), Agency Monitor 5 ($395 a month, $79 a client), Agency Monitor 10 ($690 a month, $69 a client), Agency Full Benchmark 5 ($745 a month, $149 a client), Agency Full Benchmark 10 ($1,290 a month, $129 a client), Agency Monitor 25 ($1,475 a month, $59 a client), Agency Full Benchmark 25 ($2,975 a month, $119 a client). Each includes its clients and prospect checks for pitching, adds a client at the same per-client price, and stores an unlimited number of client workspaces with their history, each kept separate, with CSV client import, the agency portfolio view, client-branded reports and share links, and one bill. No Kensume price or plan appears on a report an agency sends its client. Change which clients you monitor without losing history. Kensume supplies measurement and decision evidence, not done-for-you remediation, and never promises a ranking.

Question 17

Is annual billing cheaper?

Accepted Answer

Every plan is billed monthly, and the charge is stated exactly on every card: Market Check is $49 a month; Full Benchmark is $249 a month; Agency Monitor 10 is $690 a month. Annual billing is not sold to new customers right now; existing annual plans are unchanged. Cancel anytime; you keep what you paid for through the end of the period.

Question 18

Can anyone run a report on any business?

Accepted Answer

Not anonymously. Before any scan runs, free or paid, the account verifies its own email address (any address works) and states how it is connected to the business, as its owner, an employee, an outside marketer or an agency, with a recorded statement that it is authorized to manage it. What we measure is public: what AI tools say when asked. No email at the business's domain, no DNS record and no invitation from the business is needed, so an agency or an outside marketer can measure every client they manage.

Included	Market Check $49 a month Find out whether the AI tools name you at all before you spend more. Choose Market Check	Market Monitor $119 a month The official Benchmark twice a month, with the evidence behind every finding. Choose Market Monitor	Full BenchmarkRecommended $249 a month Weekly evidence plus rechecks, so you can see whether a change showed up. Choose Full Benchmark
What it measures	Market Check	Market Monitor	Full Benchmark
Markets at a time	1	1	1
Customer questions per market	15 of 50	All 50	All 50
AI tools: ChatGPT, Claude, Gemini, Perplexity and Google AI Overviews	All 5	All 5	All 5
How often it measures	Twice a month	Twice a month	Every week
Rechecks after you change something	Not included	Not included	4 a cycle
The official Benchmark series and its history	Not included	Included	Included
What you get	Market Check	Market Monitor	Full Benchmark
Each AI tool's rate, with its range	Included	Included	Included
Every competitor, head to head	Included	Included	Included
The real answers and the sources each tool read	Included	Included	Included
Findings with the evidence behind them	Included	Included	Included
Change which markets you monitor without losing history	Included	Included	Included
Add a market	$49 a month	$109 a month	$219 a month

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Common questions